Nexlink Solutions | NexLinkSolutions.com Effective date: October 7, 2026 Last updated: October 7, 2026
1. Introduction
Nexlink Solutions (“Nexlink,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and who we share it with when you visit NexlinkSolutions.com (the “Website”), contact us, submit a form, or communicate with us by phone, email, or text message (SMS). By using our Website or services, or by providing your information to us, you agree to the practices described below.
2. Information We Collect
We collect the following types of personal information:
- Contact information you provide: your name, company name, email address, mailing address, and phone number, such as when you fill out a contact form, request a quote, or sign up for updates.
- Communication information: the content of messages you send us by email, web form, phone, or text message, along with your SMS opt-in or opt-out choices and the date and time you gave consent.
- Service and account information: details about the services you request or purchase from us, and related billing and support records.
- Technical information collected automatically: IP address, browser type, device type, operating system, pages viewed, referring URLs, and the date and time of your visit, collected through cookies and similar technologies.
We do not knowingly collect personal information from children under 13, and our Website and services are not directed to children.
3. How We Use Your Information
We use personal information to:
- Respond to your inquiries and provide the products and services you request.
- Provide customer support and send service-related notices, such as appointment reminders, account alerts, and project updates.
- Send text messages (SMS) and other communications you have agreed to receive (see Section 5).
- Process payments, maintain records, and manage our business relationship with you.
- Operate, secure, and improve our Website and services, and detect or prevent fraud and misuse.
- Comply with legal obligations and enforce our agreements.
4. Who We Share Your Information With
We do not sell your personal information. We share personal information only in these limited circumstances:
- Service providers: trusted vendors that perform services on our behalf, such as communications platforms (including our phone and messaging provider, RingCentral), website hosting, email delivery, payment processing, and IT support. These providers may use your information only to perform services for us and are required to protect it.
- Legal and safety reasons: when required by law, subpoena, or legal process, or to protect the rights, property, or safety of Nexlink, our customers, or others.
- Business transfers: in connection with a merger, acquisition, financing, or sale of assets, in which case the information would remain subject to this Policy.
- With your consent: when you direct us to share your information.
SMS consent is not shared with third parties or affiliates. Mobile phone numbers and SMS opt-in consent collected by Nexlink will not be shared, sold, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes. The only exception is sharing with the service providers described above, strictly as needed to deliver our messages for us, and as required by law.
5. SMS / Text Messaging Program
If you provide your mobile number and opt in, Nexlink may send you text messages related to your account, our services, appointments, support, and, where you have agreed, promotional updates.
- Consent: You will only receive text messages from us if you have expressly opted in, for example by checking a consent box on a web form, texting a keyword to us, or giving written or verbal consent. Consent to receive text messages is not a condition of purchasing any goods or services.
- Message frequency: Message frequency varies depending on your interactions with us.
- Costs: Message and data rates may apply, according to your mobile carrier plan.
- Opt out: You can stop receiving text messages at any time by replying STOP. You may receive one final message confirming your opt-out.
- Help: Reply HELP for assistance, or contact us using the details in Section 11.
- Carriers: Mobile carriers are not liable for delayed or undelivered messages.
- No sharing of consent: As stated above, SMS consent is not shared with third parties or affiliates.
6. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to keep the site working, understand how visitors use it, and improve our services. You can control cookies through your browser settings. Disabling cookies may affect some Website features.
7. Data Retention
We keep personal information only as long as needed for the purposes described in this Policy, to meet legal, tax, and accounting requirements, and to resolve disputes. Records of SMS consent and opt-outs are retained as long as required to demonstrate compliance.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Your Choices and Rights
You may:
- Opt out of text messages at any time by replying STOP.
- Opt out of marketing emails using the unsubscribe link in any email.
- Request access to, correction of, or deletion of your personal information by contacting us.
Depending on where you live, you may have additional rights under applicable state privacy laws. We will respond to verified requests as required by law.
10. Third-Party Links
Our Website may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date above shows when it was last revised. Material changes will be posted on this page.
12. Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, contact us:
Nexlink Solutions
Email: orders@nexlinksolutions.com
Phone: +1-248-971-1443
Website: NexLinkSolutions.com
